Taming the Chaos of Drop Shipping: A Guide to Perfect Order Fulfillment

By Dharmesh Dadbhawala

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Drop shipping can often feel like navigating a stormy sea, with control seeming just out of reach. As a supply chain leader, you may struggle with managing vendor operations, inventory, logistics, and ultimately, customer satisfaction. The challenges are significant, but with the right strategies, perfect order fulfillment is within your grasp.

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Challenges in the Drop Shipping Supply Chain

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The drop shipping model presents unique challenges that can impede the achievement of a perfect order:

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• 70% On-Time Delivery Rate: A clear indicator that deliveries often miss their deadlines, affecting customer trust and satisfaction.
• 50% Customer Loss After Bad Experience: A poor experience can lead to losing half of your customer base, underscoring the importance of every interaction.
• 50% Reliance on Inefficient Communications: The heavy use of emails and PDFs for order information is prone to errors and delays.
• 60% Limited Visibility: With only a partial view into the drop ship supply chain, anticipating problems before they impact customers is challenging.
• 40% Delayed Awareness: Late realization of issues is a major factor in delayed shipments.

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With Unity Central you can:

Model Perfect Drop Ship Order Fulfillment Flows

In a few minutes, we can help you express your perfect order flow and capture all possible events that, if they happened in a perfect sequence, would allow you to deliver the perfect order. Depending on the maturity of your vendor, Unity Central can work with an EDI-based vendor or a vendor that prefers to communicate using email or PDF.

Monitoring of Order Execution

Move from manual monitoring of the orders to Automatic tracking and Exception generation. The system will bring your attention to the issue at hand if it can not resolve it on its own with all the relevant information at your fingertips so that you can make the right decision in the shortest possible time.

Proactive Alerts to Reduce Support Tickets and Crisis Situations

Unity Central applies intelligence technology to draw insights from the behavior of the supply chain vendors and teams and uses it to generate proactive alerts to help you prevent crisis.

Let us help you stream line the complex world of drop shipping workflows.